Privacy Policy
We are committed to protecting the privacy of site visitors and customers. We fully appreciate and respect the importance of privacy on the Internet. The ONLY occasion we disclose information about our customers to third parties is in arranging for a product to be purchased and delivered. Here are the details of our privacy policy.
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User journey |
Data |
Why |
Who |
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Purchase - Customer information |
Name |
To enable receipt of instruction and delivery of goods retailed by us. To enable us to carry out effective customer service only where communication is deemed necessary. |
Hair Gain, Royal Mail & UPS |
|
Purchase - payment |
Payment details |
To enable the purchase of goods requested. Payment location is also recorded to help us keep you secure by identifying and rejecting fraudulent transactions. We communicate with secure, industry recognised payment gateways to process your payments. |
Paypal & Shopify |
Your Consent
Providing your email address as part of the purchase procedure is not considered consent and as such the only communication you will receive will be for that purchase only.
However, users can register as members and opt-in to receive marketing communications from us. You can change options or opt-out at any time by using the register/edit facility. By registering for updates your email address you will receive your chosen communication about our latest products, services, advice and warnings only. We do not allow your email address or any other information to be used by third parties.
Cookies
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).
For any users of this site who perform a login, a cookie is required for this login to function properly, and so we will take this as implied consent and hide the 'accept cookies' message.
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ASPSESSIOND |
This is the cookie set by the website to track your session information, so that we can login you in and perform a number of critical functions on the website, such as page preferences etc. When you leave the website and close the browser, this session cookie should be removed by your browser. More information on session cookies and what they are used for can be found here . |
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Client Cookie |
This cookie is set by the website to store your login userid information, so that it is prefilled in for you and you only then need to enter your password. If you do not want this cookie to be stored, you can simply untick the 'Remember by login name' box at the login screen. Expires one year from being set. |
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Cart Object |
This cookie is set by the website to store your shopping basket information, it is an essential aspect of our website. The cart cookie is stored for 30 days and will also clear after you checkout. |
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Google Analytics |
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. You can find out more about Google’s position on privacy as regards its analytics service here . |
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cc_cookie_accept |
This cookie is set by the website when you have clicked the "Accept Cookies" link, and is used so that we don't show you the notice on every page once you've decided you are happy with the policy. Expires one year from when set. |
Rights
You have certain rights in respect of your personal data.
Right of Access
You can apply to use using a Subject Access Request. Please email us on enquiries@hairgainnow.com for information.
Right to Rectification
If you believe that we hold inaccurate personal data about you, please email us to update your information on enquiries@hairgainnow.com.
Right to Deletion
You have a right to ask for your personal data to be removed in certain circumstances. However, this right does not apply where we have to comply with a legal obligation or where we need personal data for the establishment, exercise or defence of legal claims. In addition, if you opt out of marketing communications or have previously opted out of marketing communications, we have to keep a record or such opt out to ensure that we don’t contact you in the future.
Right of Access
This is known as a Subject Access Request. If you want to know if we are processing personal data relating to you and to have access to any such personal data you can contact our Customer Services Team via email enquiries@hairgainnow.com.
Right to Rectification
If you believe that we hold inaccurate personal data about you, then you can either update this information directly by logging in to My Account and updating the relevant details or you can request that we carry out a review by emailing enquiries@hairgainnow.com. Depending on the type of personal data you believe is inaccurate, we may ask you for further proof to ensure that the personal data is being corrected properly. If we are satisfied that the personal data is inaccurate we will make the necessary changes.
Right to Erasure
You have a right to ask for your personal data to be erased in certain circumstances. However, this right does not apply where we have to comply with a legal obligation or where we need personal data for the establishment, exercise or defence of legal claims. Therefore, we cannot comply with an erasure request where you have a retail shopping account, owe money on a credit facility or have otherwise bought products and services for which we must keep records. In addition, if you opt out of marketing communications or have previously opted out of marketing communications, we have to keep a record or such opt out to ensure that we don’t contact you in the future.
Data controller
A data controller is an organisation that collects and uses personal data and has responsibility for how the personal data is used and managed.
A data protection officer is the person in an organisation who has responsibility for monitoring compliance with the law and for ensuring that personal data is protected within an organisation.
Hair Gain provides your goods and is the data controller of personal data that you provide when you order goods. Hair Gain T/A Nutritional Beauty, PO Box 73810, LONDON, E11 9GA.
In the context of this privacy notice, when we use the term 'we' it means Hair Gain.
The Data Protection Officer for Hair Gain can be contacted at enquiries@hairgainnow.com.
How we use your data
Aside from the necessary communication throughout the order process we will only communicate with you via email if you have opted in to receive such communication or signed up to any programme operated by us. Emails will only include product information or offers.
We understand that you may change your mind about receiving communication from time to time and therefore provide an unsubscribe button at the bottom of every email.
We do not share or sell our data with any party outside of Hair Gain unless they are integral to an operation in which data transfer is essential for completion. We will only share personal data that is needed for these companies to be able to provide the right service to you.
We may transfer your personal data to the following third parties:
- IT service providers – our partners who help us process your order promptly.
- Delivery companies – our couriers and mail firms who deliver your goods and manage any returns on our behalf.
- Marketing service providers – our partners who we use to send you information about products, services and special offers that are of interest to you.
- Regulators and other governmental agencies or law enforcement agencies.
We will only transfer your personal data to third parties who adhere to appropriate data security standards and controls and we will not transfer your data outside of the European Economic Area.
How long do we keep your data
We keep your order history in a secure area online. Details are kept as an order trail to maintain and allow an effective customer response service, troubleshooting, and order tracking. This data also allows us to spot trends and purchasing patterns to develop new products with a greater focus of what we believe our core consumer base are interested in.
In addition, we hold all order details on a separate secure server for a period of four years in case a product recall should arise. This is a requirement that fulfils our BRC accreditation, reflecting our pedigree as a professional company.
If you have previously opted in and your email address is stored for marketing purposes, it will remain on the list until you opt out by unsubscribing.
Text Marketing Terms and Conditions:
We are using a text messaging platform, which is subject to the following terms and conditions. By opting in for our text marketing and notifications, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc", an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
