Delivery and Returns
Please note: You may be charged additional custom or duty fees for orders outside of the UK. Further details on delivery and returns are below:
Shipping
| Country | UK | Europe | World Wide 1 (USA, Africa, Middle East) | World Wide 2 (New Zealand and Australia) |
| Shipping Cost | £4.99 | £5.99 | £14.99 | £14.99 |
| Free Delivery | On orders over £50 - excl. channel islands | On orders over £50 | On orders over £100 | On orders over £100 |
| Delivery Time | 48 Hours tracked | 5 business days | 7 business days | 10 business days |
All shipping costs are displayed at checkout before payments are made and shipping costs will vary based on volume ordered. All prices are displayed in UK GBP and may be billed in your local currency depending on your banking provider.
The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required.
Orders outside of the UK and some EU orders may incur customs fees and potentially delays if held at customs, custom taxes will be charged upon the package reaching your destination country.
Hair Gain has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
Returns
We will happily issue an exchange or refund to the original credit card for any unopened merchandise bought on www.hairgainnow.com if it is returned within 28 days of the date of purchase.
- Send us an email to enquiries@hairgainnow.com to let us know if wish to return your item.
- Package your items carefully back into the box it was delivered in and include your invoice/ copy of your booking order, label your package (ensuring your address is covered). PLEASE NOTE WE ONLY REFUND ITEMS ORDERED FROM WWW.HAIRGAINNOW.COM IF YOU ORDERED FROM ELSEWHERE PLEASE SEE INDIVIDUAL COMPANY REFUND POLICIES.
- All items must be accompanied by a copy of the original receipt and in unopened, saleable condition. (Anything that is returned opened or used won’t be refunded and will be disposed of).
We promise to refund any unopened items that you are not completely happy with, within 10 days of receipt. Payment will be credited to your original method of payment. You will be notified by email when your refund has been processed. Any returns after 28 days will not be refunded. The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products.
We understand sometimes unexpected things happen, so in exceptional circumstances we may accept a late return - if there's a reason why you weren't able to return your order on time, please contact us and provide as much detail as possible. Please bear in mind we can't guarantee we'll be able to accept a late return and we may issue a gift voucher for the refunded amount.
Shipping costs are the responsibility of the customer and are non-refundable.
Please note that if you qualify for a Gift with Purchase (GWP) and choose to return any items from your eligible transaction, the gift must also be returned.
Hair Gain Address
Please send your order back to:
Hair Gain
Whitehouse Business Park
White Ash Green
Halstead, Essex
CO9 1PB
The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods. You can ask for a proof of postage and keep this for reference. Without this, we cannot refund any money if we do not receive your parcel.
If you have an issue with your product or delivery, please contact us to discuss delivery and returns options at enquiries@hairgainnow.com
If getting in touch about a return, please include your order number and product details in the email.
